Rack Studios ships to few countries. If you are located in countries that is not in our system, feel free to purchase our product manually by emailing us directly at firstname.lastname@example.org .
If you experience any difficulties while entering your Shipping address during checkout or while you are creating an account, please email email@example.com with your full shipping address and contact phone number so that an account can be set up for you.
Orders are processed on weekdays and are shipped within 24 hours of placement, excluding weekends and public holidays.
Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.
We are not responsible for lost or stolen packages or packages delayed in transit.
If an incorrect shipping address is provided by a customer, the order will be returned to Rack Studios and the cost of re-shipping the order will be covered by the customer.
Shipping options for Domestic orders:
We use Pos Laju Malaysia, which provides you with a unique tracking code package that can be tracked online. Pos Laju Malaysia arrives the next business day, once your order has been processed.
Shipping options for International orders:
The shipping rate depending on the weight of the product that stated in details of the product beside every picture in the website.
We use Pos Malaysia that has a 5-14 days business day delivery time once the order has been shipped.
Please note business days to not include weekends or national public holidays.
Registered International post offers tracking services for certain countries only.
Shipping time will take around 14 - 28 days after payment has been made and received.
Shipping times are estimates and commence from the date of shipping, and can take longer than expected due to invalid address, customs clearance procedures or other causes.