Returns are available for items excluding the discounted items. Items must be returned within 14 days of receipt for a refund and any received thereafter may be denied. All returning items must be shipped through traceable mail at the customer's expense. Items must be returned in their original condition and packaging.
If you require a replacement size, colour or alternative items, you are required to place a new order.
A Returns Sheet is provided with each order containing instructions that must be followed in order to receive a refund. If you require a copy of the Returns Sheet, please email order@wearerack with this request.
All orders should be returned to the address below. If you require a street address, please email firstname.lastname@example.org with this request. Please note that the goods are your responsibility until they are returned to Rack Studios.
Rack Studios Returns
USJ 19 City Mall
RL-023 Jalan Persiaran Kewajipan USJ19
47620 Subang Jaya
Upon receipt of your package, all returned items will be inspected before a refund is issued. You will receive your refund within 5 business days of the return being received and you will be informed via the email address that is listed on your Rack Studis account when this transaction is complete.
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our customer care at email@example.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
Shipping is non-refundable except in cases where we may have made an error.