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Customer Care

PAYMENTS

We currently accept Visa, MasterCard, Debit and Bankin.

If you are having difficulty checking out, please email order@wearerack.com for further assistance.


PRE-SALES

All Pre-sale items are paid for at the time of purchase. Expected delivery times in Pre-sale items are accurate to the best of our knowledge. Rack Studios is not held responsible in the unlikely event that the pre-sale items are delayed. Refunds are not accepted with pre-sale items.


CURRENCY

All prices are charged in Malaysian Ringgit (MYR).

If you wish to update to other currency rate, just click on the currency button on top and choose which country currency rate that you would like to appear on the website.


SECURITY

Rack Studios ensures that any personal information that you provide during registration and checkout process is kept confidential and is solely used for the purpose of processing your order. Rack Studios guarantees that the information entered on our site will not be disclosed to any external organizations or third parties.

Please note: your email address will be used to receive information about new products and special offers when you subscribe to Rack Studis newsletter. If you do not wish to receive updates, you may remove yourself by logging into your account and opting out of the newsletter.


LEGAL

Listed prices on Rack Studios are accurate to the best of our knowledge. However, in the unlikely event of an incorrectly priced item, Rack Studios has the right to decline the sale of the item at the inaccurate value.

After placing an order you will receive an email confirming the details of your purchase. This email does not comprise a contract. Orders may be cancelled at any time due to an inability to authorize a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by Rack Studios. In addition, Rack Studios reserves the right to decline or cancel any such orders. If a cancelled purchase has already been charged to the customers credit card, Rack Studios will issue a credit to the account in the same amount within 7 business days. Rack Studios reserves the right to modify the information on this site and the services and products described therein anytime without notice.

Rack Studios may run competitions, prize draws and promotions on the Rack Studios site and blog. These will be subject to additional terms and conditions, which will be made known to you at the time.

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